Bringing her NBA experience with the Atlanta Hawks to Cleveland State, Carrie Neville talks about how the ticket sales office has transitioned into a full-selling suite. Neville presents several ideas of how CSU’s basketball events are more than just a game, whether that includes concessions, magicians or just fun. Neville discusses her passion for group sales, some of the techniques she uses in order to ensure that the largest group possible comes out, and the great challenge afterward of trying to determine what information aside from the group leader can attained from the rest of those coming. Twitter: @CSU_Vikes