Brian DeAngelis has had an extensive career in minor league baseball ticket sales, spanning 6 years and working in organizations such as Ripken Baseball, The State College Spikes, and now as Vice President of Ticket Sales at the Lehigh Valley IronPigs. DeAngelis talks about what separates the IronPigs from other minor league baseball franchises, specifically the focus on customer experience, including weird, outlandish marketing and stadium renovations. DeAngelis ventures into the areas of training his staff, showcasing priority on getting them to engage with their contacts, and get those face-to-face sales. Twitter: @AngeloDeAngelo