Josh Klein has been working in the ticket industry for over 30 years with some of the biggest ticket platform providers in the world. Klein discusses the primary and secondary market, pricing and some of the aspects that people should be focused on most; namely customer service and how to drive more quality interaction between the ticket seller and the customer upon deliverables of the product. Klein's experience even goes back to the USFL days of the 1980s, where he has still one regret of something that he didn't say to the then-USFL commissioner Chet Simmons, on a snowy walk to the NYC subway while he was an intern. Twitter: @TicketExpert